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Product Support

Product Support

We take pride in delivering quality software applications. We are dedicated to ensuring that all features and functions of our products perform optimally.  Additionally, we value connecting with our global user base and being able to make a positive impact through the apps we develop. 

Before contacting support

To provide efficient assistance to the maximum number of users, we kindly request that you review our online product support resources before reaching out to us:

Contact product support

If you need help with using a product or need to report an issue or error, please contact our support via email. 

  • Email to: lisappstudio@outlook.com
  • Briefly describe the issue you’ve encountered
  • If it is a reproducible error, please provide the steps for our support team to follow
  • If the issue involves working with a particular document, please feel free to share the file with us by using one of the options below.

Our support team will carefully review and respond to your inquiry in a timely manner.

Share your files for support

If you have a relevant file that led you to seek support, we encourage you to share it with us when you reach out for help. Our support team will likely need to examine the file in order to provide support for it. If the file size is less than 5 MB, you can attach it to your email. However, for files larger than 5 MB, we suggest using alternative methods to send it, as email service providers may have restrictions on the size of attachments. This will ensure your email reaches us successfully.

Please be aware that we take the privacy and confidentiality of our users very seriously, and take great care in managing the security of our data. All information provided to us, including any file attachments, data, and knowledge, will be kept confidential and private. After a support case has been closed, we will not retain any copies of files or data that were voluntarily shared with us.

Product License, privacy, and terms

Our software application is provided to you based on the following terms and policies: